LettrDrop Terms of Service

Effective Date: 09.11.2026

These terms apply when you play LettrDrop on iOS or Android. By creating an account or playing the game, you agree to them. If you don't agree, please don't use the game.

How we handle your personal data is described separately in our Privacy Policy: https://www.luckstonegames.com/lettrdrop/privacy-policy

1. Who We Are

LettrDrop is made by Luckstone Games, a business unit of Anthonsen IT ("we", "us").

Luckstone Games, a business unit of Anthonsen IT Mellombølgen 24 1157 Oslo Norway Org. no. 933 209 229 (Luckstone Games: 933 308 952) Email: support@luckstonegames.com

2. Who Can Play

You must be at least 13 years old to play LettrDrop. If you are under the age of majority where you live, please make sure a parent or guardian has read and agreed to these terms.

3. Your Account

  • You can play as a guest, or sign in with an email address, Apple or Google.

  • A guest account is tied to your device. If you uninstall the game or lose your device, a guest account cannot be recovered. Add an email address, Apple or Google sign-in in your profile to keep your progress.

  • Keep your sign-in details to yourself. You are responsible for what happens on your account.

  • An account is for one person. Don't sell, share or transfer your account.

  • You can delete your account at any time in the game (Profile → Delete Account). It is deleted permanently after a 7-day grace period.

4. Usernames

Your username is shown to other players. It must not be offensive, hateful or sexual, pretend to be someone else, or contain personal information such as a phone number. We may change a username that breaks these rules, and some words are not allowed.

5. Playing Fair

When you play LettrDrop, don't:

  • use cheats, bots, scripts, modified versions of the game or other tools that give you an unfair advantage

  • exploit bugs instead of reporting them to us

  • use several accounts, or arrange matches with other players, to collect gold, wins or leaderboard places

  • try to access our servers, other players' accounts or data you aren't meant to see

  • disrupt the game or other players' use of it

Matches are played in turns. If you don't take your turn before the turn timer runs out, or you give up, the match counts as a loss for you.

If no other player is available, you may be matched with DropBot, a computer opponent. DropBot is always shown by its name.

6. Chat and Behaviour

You can chat with your opponents in a match. Be respectful. Don't send messages that are:

  • harassing, threatening, hateful or discriminating

  • sexual, or otherwise inappropriate for players aged 13 and up

  • spam, advertising or scams

  • sharing someone's personal information

You can block, mute and report other players in the game. We review reports and may act on them as described in section 10. Chat is limited to a certain number of messages per minute and per day to prevent spam.

7. Word Suggestions

You can suggest words that are missing from the game's word lists. By sending a suggestion, you allow us to use it freely, including adding it to the game. We decide which suggestions are added, and you are not paid for them.

8. Gold, Items and Rewards

  • Gold is earned by playing: finishing matches, claiming achievements and leaderboard rewards. Gold can only be spent in the game's shop on cosmetic items such as avatars and tile fonts.

  • Gold cannot be bought with real money, has no cash value, and cannot be exchanged, sold or transferred to another account.

  • Items you unlock with gold or rewards are a licence to use them in the game. They are not property you own outside the game.

  • Items marked "Coming soon" cannot be bought until they are released.

  • We may correct gold balances, items and leaderboard results that are wrong because of a bug, or that were gained by breaking these terms. If we remove something you paid gold for, for example because we withdraw an item, we will return the gold.

9. Ads and Remove Ads

  • LettrDrop is free to play and shows ads, served by Google AdMob. Your ad choices are described in our Privacy Policy.

  • Remove Ads is a one-time purchase. It stops the ads in the game for your LettrDrop account, on every device where you sign in to that account. To keep it on a new device, sign in to the same account, or use Restore Purchase in Settings with the same Apple or Google account you bought it with.

  • Purchases are made through the App Store or Google Play and are subject to their terms. Payments and refunds are handled by Apple or Google. If you get a refund, Remove Ads may be turned off again.

  • Nothing in these terms limits your rights under consumer law.

10. When We Can Restrict or Close an Account

If you break these terms, we may, depending on how serious it is:

  • send you a warning

  • change your username

  • stop you from chatting for a period of time

  • remove gold, items or leaderboard results gained by breaking the rules

  • suspend or delete your account

We will usually tell you in the game why we took action. If you think we made a mistake, contact support@luckstonegames.com.

Accounts that have been inactive for a long time are deleted automatically, as described in our Privacy Policy.

11. Changes to the Game

LettrDrop is a live game that we keep improving. We may add, change or remove features, items, word lists and rules, and the game may sometimes be unavailable for maintenance or because of problems with our providers.

If we ever decide to shut down LettrDrop, we will announce it in the game in advance. Your statutory rights as a consumer, including for Remove Ads, are not affected.

12. Our Content and Credits

The game, its art, music, sound, text and code belong to Luckstone Games or our licensors. You may use them only to play LettrDrop.

The word lists are credited in the game under Settings → Licenses. The Norwegian word list is used with permission from Norsk Scrabbleforbund. Words suggested by players are kept in a separate list and are not part of those word lists.

13. Warranties and Liability

We work hard to keep LettrDrop running and fair, but the game is provided "as is" and we can't promise it will always be available or free of errors.

To the extent the law allows, we are not responsible for indirect losses, such as lost progress caused by a lost guest account, or problems caused by your device, your internet connection or services we don't control. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer under the law of the country where you live.

14. App Store and Google Play

If you downloaded LettrDrop from the App Store, Apple's Licensed Application End User License Agreement also applies. These terms are between you and us, not Apple or Google, and Apple and Google are not responsible for the game or its support.

15. Changes to These Terms

We may update these terms. The effective date at the top shows when they last changed. If we make significant changes, we will let you know in the game or on our website before they apply. If you keep playing after that, the new terms apply.

16. Law and Disputes

These terms are governed by Norwegian law. If you are a consumer, you keep the protection of the mandatory consumer laws of the country where you live.

If you have a complaint, please contact us first at support@luckstonegames.com, and we will try to solve it. If we can't agree, you can bring the case to the Norwegian Consumer Council (Forbrukerrådet) or to the courts. Disputes can be brought before Oslo District Court, or the courts where you live if your local law gives you that right.

17. Contact

Luckstone Games support@luckstonegames.com